Behind the scenes of a successful holiday rental: the work our team does before your arrival

At Mountain View Swiss Home, every vacation rental is more than just accommodation: it's a carefully planned experience, designed for your comfort and that of your family. Even before you step through the door, a dedicated team is working behind the scenes to make your stay unforgettable.

To better understand this meticulous work, we met with Marine Melo , Property Manager at Mountain View Swiss Home , and we're giving you a behind-the-scenes look at a close-knit, dedicated and passionate team.

A dedicated team, united by the same passion

Behind every perfectly orchestrated holiday rental is a true professional family.

Marielle and Valentin , co-founders of Mountain View Swiss Home, are behind this wonderful adventure. Their goal? To offer owners hassle-free rental management and travelers an exceptional experience.

"We started out as Airbnb hosts ourselves," explains Marielle. "This dual experience allows us to understand the expectations of both sides and to guarantee a tailored, human, and efficient service."

Around them, the team has grown to meet the company's expansion and the diversity of the properties under management. Today, several employees ensure the quality of each stay, including:

• 🏡 Marielle & Valentin – co-founders and directors, guarantors of the vision and development.

• 🔑 Marine & Cédric , experienced Property Managers, ensure the proper preparation of accommodations and the well-being of travelers.

And behind the scenes, a dedicated cleaning and maintenance team – nearly 16 people in total – ensures every day that everything is spotless before your arrival.

A true field team, passionate and committed to a common mission: to offer unforgettable stays and rental management without compromise.

An expert eye for every property offered for vacation rental

Behind every vacation rental offered by Mountain View Swiss Home lies meticulous preparation. "Nothing is left to chance," says Marine Melo.

Each apartment or chalet is inspected, cleaned, prepared, and restocked before the arrival of guests. Our goal is simple: to offer the same quality of service as a high-end hotel, while preserving the warm and authentic spirit of a mountain stay.

Thanks to her experience in the luxury and marketing sectors, Marine has developed a keen eye for detail. "A successful vacation rental is one where everything flows smoothly: the bedding is perfect, the kitchen is fully equipped, the spaces are spotless. When our guests open the door, they should immediately feel at home."

Preparation: an invisible but essential team effort

Attention to detail, the key to comfort

Before each stay, a team inspects every corner of the accommodation. Professional cleaning is carried out according to strict hotel standards; sheets and towels are changed, ironed, and neatly arranged. Basic supplies (laundry detergent, dishwasher tablets, soap, paper towels) are systematically checked.

“We have a comprehensive checklist,” explains Marine. “The idea is that travelers never have to worry about anything. Everything has to work perfectly—from the Wi-Fi to the dishwasher. This attention to detail is our signature.”

Personalized welcome and 24/7 assistance

Accompanying travelers at every stage

At Mountain View Swiss Home, the experience doesn't end with the key handover. The team remains available 24/7 to answer any questions, a rare service in the world of vacation rentals .

“We are present from beginning to end: from selecting travelers upon their arrival, to the final check-in,” Marine emphasizes. “It is this constant follow-up and close relationship that builds trust and explains our excellent ratings and our Airbnb Superhost status.”

This human connection makes all the difference, especially for families looking for a stress-free stay.

We know that after several hours of driving or flying, what you're looking for above all is comfort and peace of mind. So, our mission is to anticipate everything so that your vacation begins from the very first moment.

Peaceful owners, delighted travelers

Comprehensive and transparent management

If Mountain View Swiss Home is today recognized among the best concierge services in French-speaking Switzerland , it is thanks to a win-win approach.

The team also supports owners by optimizing their profitability: adjusting rates, updating the calendar according to the season, professional photographs, monitoring customer reviews.

“We ourselves were owners before becoming managers,” recalls Marielle Gallay , co-founder.

This allows us to fully understand the expectations of both parties: travelers and owners.

The Mountain View Swiss Home promise

A successful holiday rental is above all a matter of trust, passion, and meticulous attention to detail. Thanks to Marielle, Valentin, Marine, Cédric , and the entire team, every stay becomes a seamless experience, characterized by comfort , family , and tranquility.

Whether you are looking for an authentic chalet in Les Diablerets, a modern apartment in Saillon or a cozy nest in the heart of the Swiss Alps, Mountain View Swiss Home ensures that everything is ready for your arrival.

👉 Want to experience Mountain View Swiss Home? Discover our properties and book your ideal holiday rental today at www.mountainviewswisshome.ch/reservez .